Pre-Order FAQ'sUpdated a month ago
When will my pre-order ship?
Estimated shipping timeframes will be listed on the product page. Please note that pre-order timelines are estimates and may be subject to change due to production or shipping delays.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Can I cancel my pre-order?
Yes, we accept order cancellation requests only.
All cancellation requests must be submitted by email to:
Please include your order number in the subject line to help us process your request as quickly as possible.
Can I change my shipping address?
No. Once a pre-order is placed, we are unable to edit or update the shipping address.
Please double-check your shipping information before completing your purchase.
Can I change the size, color, or style of my pre-order item?
No. We are unable to make changes to the pre-order product, including:
Size, Style, Quantity
Please review your order carefully before checking out.
Can I order in-stock items with a pre-order item?
In-stock items will be shipped immediately or within 3 business days. Pre-order items will ship separately. Pre-order shipping timeframe estimates will be listed on the product page
How will I receive updates about my pre-order?
All communication regarding the status of your pre-order will be sent via email to the email address associated with your order.
Please ensure your email address is entered correctly at checkout and monitor your inbox (including spam/junk folders) for updates.